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Return & Exchange

Ordinary product

We allow returns and refunds within 14 days of receiving the goods.
When returning the product, you must ensure that there is no man-made damage to our products. If there is man-made damage, we will refuse the return or refund.

If you need this service, please contact our customer service at Sales@gexworldwide.com, and we will communicate with you the specific order details to ensure you can get a smooth refund.
Once we confirm, we will create a shipping label for you and ensure the product can be returned to our warehouse. When our warehouse confirms the integrity of the product, we will refund you the full amount.

Personalized or customized products

Before purchasing personalized and customized products, please make sure that you have sufficient understanding of the product and are very sure that you need this product. Due to the special nature of this type of product, we will not provide return service for this type of product.
But if this product has quality problems, it is our responsibility and we will be responsible for it. If you encounter this situation, please contact our customer service in time and take a picture of the product and submit it to us. We will communicate with you to claim or claim based on the actual situation. full refund.

Men's toupee products

We allow returns on men's hair blocks, but the product must be returned in unused condition. If you are not satisfied with your product, please contact our customer service within 14 days of receiving the goods to apply for a return or refund. Please make sure you understand this product before purchasing. If you have any questions about this product, please contact us before purchasing. Get in touch with us and get professional sales support.

All our products provide professional technical support. Please make sure you fully understand the product before purchasing, especially for customized products. You must accurately measure the product size you need before confirming the purchase. If you are not sure about the size of your product, you can take pictures and get in touch with our sales to complete the measurement work under our guidance.

Please remember that we cannot accept returns without prior authorization. If the product is returned privately, we will refuse to sign for it.