Domestic Transport
We ship from Florida, USA via USPS, UPS or FEDEX.
Most purchases ship from our warehouse within 48 hours. Shipping time is approximately 5-8 business days.
Personalized and customized products will be shipped according to the actual production cycle, which we will mention in the product description. Shipping time is approximately 5-8 business days.
For urgent orders, you need to contact our customer service separately. Depending on the product, we will provide you with urgent service and specific delivery time.
Orders are shipped on business days only. Working days are Monday to Friday, excluding public holidays.
International Transport
We are located in Florida, USA; we ship to most areas in the United States. We also ship abroad
When you purchase a product, as long as we accept your payment, it proves that our goods can be delivered to you. If we don't accept your payment, it means we can't deliver to your area.
Of course, this is not 100%. If you like our products very much, you can contact our customer service and we will consult the local logistics system to confirm whether it can be shipped.
Order Status
How do I track my order?
When your order is shipped from our warehouse, please pay attention to your order email. We will send relevant product information to your email. You can track your goods according to the logistics order number in the email.
How do I change my order?
We do not accept order cancellations or changes after the order has been processed.
But if you need it, you can try to contact our customer service Sales@gexworldwide.com to contact us and indicate your order number in the subject of the email, and we will try to help you change or cancel the order.
How do I return a product?
If you wish to return a product, please contact Customer Service at sales@gexworldwide.com to obtain a return authorization and receive further instructions.