Order & Shipping

Shipping

Domestic Shipping

We ship from Florida US via USPS,UPS or FEDEX.Unfortunately we cannot ship to P.O. Boxes in the US at this time.
Most purchases are shipped from our warehouse within 24 hours,to arrive within 3-14 business days from receipt of your order.For an additional charge,we can expedite delivery to most destinations in 1-3 business days.
Please allow up to 2 business days to process,and pack your order.
Orders are shipped on business days only.Business days are Monday-Friday,excluding public holidays.
You may choose to upgrade the shipping method for faster delivery.Not all delivery methods are available to all areas.

International Shipping

We are located in US Florida;we ship to most areas in US.Also we ship to foreign countries,please feel free to contact us for international shipping information.

Order Status

How do I track my order?

When your order is shipped from our warehouse,we will update tracking number,you could track your package online.

How do I change my order?

We do not accept order cancellations or changes once an order has been processed.If you have a question about your order,please contact us at info@gexworldwide.com and include your order number in the subject of the email and we will assist you the best way we can.

How do I return my order?

If you wish to return a product,please contact Customer Care at info@gexworldwide.com to obtain a return authorization and receive further instructions.

GexWorldwide

SMELLED MOLD/MILDEW ODOR BAD!

DISAPPOINTED!!! was looking forward to wig head to make wigs but soon as i opened it a BAD SMELL & ODOR came from it! Smelled like old wet rotten wood. I thought maybe airing out for few days would fix smell. No!, STILL THERE! So desperately want to keep it bcuz its made sturdy & LOOKS NICE but THAT ODOR! So i tried washing it, ALTHOUGH instrustions said dont. I washed it, and scrubbed with new sponge with orange antibacterial ajax dish liquid,poured baking soda on it too,poured fabuloso on it, and rinsed with hot plain water. Then towel dried , blow dried, and let air dry& sprayed febreez& perfume. THEN SMELLED like perfume masked over old musty, mildew, mold. Determined Me! Now today again i wash for 2nd TIME with a sink of water with clorox,laundry detergent, fabric softner,then rinsed, and poured fabuloso directly all over it, RINSED last time with plain water , now its outside with fresh air drying HOPING this can help! Which i think the smell is in that CORKING its deeply stuck in it like a STINCH. next will have to RETURN OR TRASH SADLY! NOW, Looking for a wig head that DONT SMELL AT ALL! & STURDY MADE! Dam! Why that seems like too much to ask from these WIG COMPANIES!and these companies are being RECCOMENDED by these ppl making these YOUTUBE HAIR VIDEOS! BE CAREFUL what they reccommend bcuz its NOT ALWAYS GOOD or BEST PRODUCTS!

Great product

very nice product, nice hair density, good quality, & a good price

Satisfied customer

FedEx took great care of an address problem. Was very happy with the results. GEX your the best!

Love this item

Truly the best wig stand ever made

So far very satisfied my hairdresser enjoyed working with this system

Fraud

I Order 3 items since November 2022 only received one item. No tracking number was sent. Please don't be deceived. I have sent emails no reply.

Fabulous

Very good delivery service and updates 👌 and the canvas head is exceptional quality. Will buy more

Ordering from GEX was just a waste of my valuable time and $141.98.

I had a dreadful experience ordering from this company.

I ordered a GEX Cork Canvas Block Head and Mannequin Head Tripod Combo on the 4th of January, 2023, and they sent my order separately.

I received the block head on the 11th of January, 2023 and the tripod on the 16th of January, 2023.

The dummy head smells awful, and the odour is transferable to wigs.

Also, I ordered a silver tripod stand, and GEX sent me a used pink tripod stand with a torn and dirty tripod bag.

I emailed them the same day I received the tripod stand, saying I did not want the pink one and wanted a silver one as ordered.

I was not bothered by the torn, dirty tripod bag or the stinking blockhead they sent. I did not want a pink tripod.

Two days later, on the 18th of January, 2023, they replied to my email asking if I could accept a $10 refund and keep the pink stand. And they will send me a new package of a new carrying bag.

I replied to the email the same day, declining the offer because I just wanted a silver stand as I do not like pink things, and I did not get a response.

I sent a follow-up email on the 25th of January, 2023 and am still waiting to hear back from them.

As a result of my ordeal with GEX, I do not recommend buying anything from this company.

Shipping

Domestic Shipping

International Shipping

Order Status

Sign up and save

GexWorldwide

Let customers speak for us