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Gexworldwide has been engaged in the design, production, and sale of personalized products since 2015. We have accumulated a wealth of products and materials for customers to choose from. With our own personalized processing base, all products are carefully designed by our in-house design team and brought to life by professional personnel. We understand what our customers like in terms of products.


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Frequently Asked Questions

Before ordering

How can I ensure that my personalized information has the desired effect?

Our website features real-time previews of personalized effects. While shopping for products, you can refer to the displayed preview for a relatively accurate representation. If you have any doubts about the preview, feel free to contact our customer service at Sales@Gexworldwide.com. We can answer your questions or even assist in creating an actual sample image for you.

What happens if I enter incorrect personalized information that doesn't meet the product sample standards?

Typically, we include some notes in the product customization options to guide you in correctly filling out personalized details. If there is any discrepancy between your provided personalized information and our product specifications, we will confirm potential changes with you via email. You can confidently shop on our website knowing that we'll ensure accuracy.

How long will it take for me to receive my goods?

For personalized products, we have two steps. The first step is our processing time, typically taking 3-5 business days due to the uniqueness of personalized items. The second step is the shipping period. In the U.S., we usually use USPS with an estimated delivery time of 3-5 business days. In total, it would take approximately 6-10 business days for you to receive your goods.

Can I expedite the delivery of the products I ordered?

Certainly, it is possible. However, this depends on the specific products and quantities. If you urgently need your order delivered sooner, you can email us to discuss a specific delivery date. We will confirm based on the actual situation. Generally, this service is free, but if you require a faster shipping method, you may need to cover the additional costs yourself.

After ordering

Can I temporarily modify my personalized information?

It depends on when you made the purchase. If it's within the last 24 hours, you can contact us to confirm if production has started. Upon receiving your email, we will pause production on your product until we confirm the latest personalized information to proceed.

If you are dissatisfied with the received order, can I get a refund?

If it's due to the quality of our product, damage during the personalization process, or incorrect personalized information, yes, it's possible. You just need to inform us of the issue promptly, and we will discuss either reshipping or providing a refund. However, if you regret purchasing the product without any issues from our side, we won't be able to provide a refund since the product is unique.