FAQ

Shipping

We ship from Florida US via USPS,UPS or FEDEX.Unfortunately we cannot ship to P.O. Boxes in the US at this time.

Shipping Information

Most purchases are shipped from our warehouse within 24 hours,to arrive within 3-14 business days from receipt of your order.For an additional charge,we can expedite delivery to most destinations in 1-3 business days.
Please allow up to 2 business days to process,and pack your order.
Orders are shipped on business days only.Business days are Monday-Friday,excluding public holidays.
You may choose to upgrade the shipping method for faster delivery.Not all delivery methods are available to all areas.

International Shipping

We are located in US Florida;we ship to most areas in US.Also we ship to foreign countries,please feel free to contact us for international shipping information.

Order Status

How do I track my order?

When your order is shipped from our warehouse,we will update tracking number,you could track your package online.

How do I change my order?

We do not accept order cancellations or changes once an order has been processed.If you have a question about your order,please contact us at info@gexworldwide.com and include your order number in the subject of the email and we will assist you the best way we can.

How do I return my order?

If you wish to return a product,please contact Customer Care at info@gexworldwide.com to obtain a return authorization and receive further instructions.

Returns & Exchange Policy

If you’d like to return or exchange an online order,please contact Customer Care at info@gexworldwide.com to obtain a return authorization,and receive further instructions:

Returned items need to be unused and returned in their original packaging.You can return items up to 14 days after you received your order.Shipping charges are not usually refundable and stocking charge may apply.

Remember,we cannot accept returns without prior authorization.

Payments

The accepted methods of payment are Visa, Mastercard, American Express, Discover, Paypal. We do not currently accept cashier's checks, money orders or any other forms of payment.

Please note that:

Your credit card may be charged immediately upon checkout.
Make sure your shipping address is correct before checking out to avoid shipping errors.If you address is listed incorrectly it will alter your shipment date.

GexWorldwide

Fraud

I Order 3 items since November 2022 only received one item. No tracking number was sent. Please don't be deceived. I have sent emails no reply.

Fabulous

Very good delivery service and updates 👌 and the canvas head is exceptional quality. Will buy more

Ordering from GEX was just a waste of my valuable time and $141.98.

I had a dreadful experience ordering from this company.

I ordered a GEX Cork Canvas Block Head and Mannequin Head Tripod Combo on the 4th of January, 2023, and they sent my order separately.

I received the block head on the 11th of January, 2023 and the tripod on the 16th of January, 2023.

The dummy head smells awful, and the odour is transferable to wigs.

Also, I ordered a silver tripod stand, and GEX sent me a used pink tripod stand with a torn and dirty tripod bag.

I emailed them the same day I received the tripod stand, saying I did not want the pink one and wanted a silver one as ordered.

I was not bothered by the torn, dirty tripod bag or the stinking blockhead they sent. I did not want a pink tripod.

Two days later, on the 18th of January, 2023, they replied to my email asking if I could accept a $10 refund and keep the pink stand. And they will send me a new package of a new carrying bag.

I replied to the email the same day, declining the offer because I just wanted a silver stand as I do not like pink things, and I did not get a response.

I sent a follow-up email on the 25th of January, 2023 and am still waiting to hear back from them.

As a result of my ordeal with GEX, I do not recommend buying anything from this company.

Great service and quality product

I find GEX to be extremely professional and very efficient. The quality of the hair is excellent. I have been wearing hair for almost 30 years and have dealt with many suppliers. I would rank GEX with the top suppliers.

Excellent Product

100 % quality hairpiece !!!!

Folding mannequin stand

Great design! Thank you for working with me in purchasing 20 of them!

My latest gex

Like the base constuction head breathes better. Wish it came in 40% grey. 60 is alittle more then i thought. But making it work with some touchup light brown. Let me know if you have a 40 % grey on light brown.

it has not been cut in yet