FAQ

Shipping

We ship from Florida US via USPS,UPS or FEDEX.Unfortunately we cannot ship to P.O. Boxes in the US at this time.

Shipping Information

Most purchases are shipped from our warehouse within 24 hours,to arrive within 3-14 business days from receipt of your order.For an additional charge,we can expedite delivery to most destinations in 1-3 business days.
Please allow up to 2 business days to process,and pack your order.
Orders are shipped on business days only.Business days are Monday-Friday,excluding public holidays.
You may choose to upgrade the shipping method for faster delivery.Not all delivery methods are available to all areas.

International Shipping

We are located in US Florida;we ship to most areas in US.Also we ship to foreign countries,please feel free to contact us for international shipping information.

Order Status

How do I track my order?

When your order is shipped from our warehouse,we will update tracking number,you could track your package online.

How do I change my order?

We do not accept order cancellations or changes once an order has been processed.If you have a question about your order,please contact us at info@gexworldwide.com and include your order number in the subject of the email and we will assist you the best way we can.

How do I return my order?

If you wish to return a product,please contact Customer Care at info@gexworldwide.com to obtain a return authorization and receive further instructions.

Returns & Exchange Policy

If you’d like to return or exchange an online order,please contact Customer Care at info@gexworldwide.com to obtain a return authorization,and receive further instructions:

Returned items need to be unused and returned in their original packaging.You can return items up to 14 days after you received your order.Shipping charges are not usually refundable and stocking charge may apply.

Remember,we cannot accept returns without prior authorization.

Payments

The accepted methods of payment are Visa, Mastercard, American Express, Discover, Paypal. We do not currently accept cashier's checks, money orders or any other forms of payment.

Please note that:

Your credit card may be charged immediately upon checkout.
Make sure your shipping address is correct before checking out to avoid shipping errors.If you address is listed incorrectly it will alter your shipment date.

GexWorldwide

Gex, great product fast delivery

The Gex cork canvas block head is better that the competition for it's quality and form. The contact with the support team is friendly and the shipping is very fast. In summary only the recommend.

Great Unit

The CNG piece looks and feels great. Be careful when using tape, as the base is quite thin and it could tear if not removed slowly.
The key here is, if possible, do not sleep with it on—-if you can do this it should last quite a while. A very good price for the piece and shipping to Canada was very fast, less than a week. This is my 3rd order from gexworldwide, thank you.

Complete review

I have been wearing hair for over 25 years. I've been buying direct and doing it myself for over 10 years. Up to this point in time I have ordered and worn 2 units from Gex. I held off on doing a review for quite awhile. I wanted to truly test the product. Let me say, Gex Worldwide manufactures and sells the best (thinnest skin) unit I ever purchased. I am extremely satisfied with the units.
I do hope Gex can improve on the online ordering process especially for re-orders.
Thanks

SMELLED MOLD/MILDEW ODOR BAD!

DISAPPOINTED!!! was looking forward to wig head to make wigs but soon as i opened it a BAD SMELL & ODOR came from it! Smelled like old wet rotten wood. I thought maybe airing out for few days would fix smell. No!, STILL THERE! So desperately want to keep it bcuz its made sturdy & LOOKS NICE but THAT ODOR! So i tried washing it, ALTHOUGH instrustions said dont. I washed it, and scrubbed with new sponge with orange antibacterial ajax dish liquid,poured baking soda on it too,poured fabuloso on it, and rinsed with hot plain water. Then towel dried , blow dried, and let air dry& sprayed febreez& perfume. THEN SMELLED like perfume masked over old musty, mildew, mold. Determined Me! Now today again i wash for 2nd TIME with a sink of water with clorox,laundry detergent, fabric softner,then rinsed, and poured fabuloso directly all over it, RINSED last time with plain water , now its outside with fresh air drying HOPING this can help! Which i think the smell is in that CORKING its deeply stuck in it like a STINCH. next will have to RETURN OR TRASH SADLY! NOW, Looking for a wig head that DONT SMELL AT ALL! & STURDY MADE! Dam! Why that seems like too much to ask from these WIG COMPANIES!and these companies are being RECCOMENDED by these ppl making these YOUTUBE HAIR VIDEOS! BE CAREFUL what they reccommend bcuz its NOT ALWAYS GOOD or BEST PRODUCTS!

Great product

very nice product, nice hair density, good quality, & a good price

Satisfied customer

FedEx took great care of an address problem. Was very happy with the results. GEX your the best!

Love this item

Truly the best wig stand ever made

So far very satisfied my hairdresser enjoyed working with this system